Returns & Refunds
We want you to be happy with your Kvantoria lamp. This policy explains how returns, exchanges, and refunds work.
SECTION 1 - RIGHT OF WITHDRAWAL
As a consumer shopping with us from Germany, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, please inform us of your decision by a clear statement, for example by email to info@kvantoria.com, before the withdrawal period expires.
SECTION 2 - RETURN CONDITIONS
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include your order number with any return so we can process it quickly.
Some items, such as personalized or clearly custom-made lamps, are excluded from the right of withdrawal unless they are faulty.
SECTION 3 - HOW TO RETURN AN ITEM
Please contact us at info@kvantoria.com before sending an item back, so we can provide you with the correct return address and any necessary instructions. Items sent back to us without first requesting a return may not be accepted.
You will be responsible for paying the shipping costs for returning your item, unless the item is faulty or was sent to you in error.
SECTION 4 - REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 days. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earlier.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
SECTION 5 - DAMAGED OR DEFECTIVE ITEMS
If your lamp arrives damaged or defective, please contact us within a reasonable time of receiving your order, including your order number and a photo of the damage where possible. We will arrange a replacement, repair, or refund at no additional cost to you.
SECTION 6 - EXCHANGES
If you would like to exchange an item for a different model or color, please contact us at info@kvantoria.com. Exchanges are subject to availability.
SECTION 7 - LATE OR MISSING REFUNDS
If you have not received a refund within the expected timeframe, please first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us.
SECTION 8 - CONTACT US
If you have any questions about returns or refunds, please reach out to us:
Email: info@kvantoria.com
Phone: +49 155 65377653
Kvantoria is a trading name operated by Picco UG (haftungsbeschränkt), Niersweg 55, 47877 Willich, Germany.